Refund & Return Policy

1. Order Cancellation

Customers may request cancellation before an order is processed or shipped. Once preparation or shipment starts, cancellation options may be limited.

2. When Returns or Replacements May Apply

If you receive the wrong item, a damaged product, a broken item, or something significantly different from your order, please contact us promptly. After review, we may offer a return, replacement, or refund.

3. Used or Altered Items

Items that have been used, damaged after delivery, customized, or are no longer in original condition are generally not eligible for return unless the issue existed on arrival.

4. Reporting Timeframe

Please report issues within 24 to 48 hours of delivery whenever possible. We may request photos, videos, or order details for verification.

5. Refund Process

If a refund is approved, it may be processed through the original payment method, an agreed alternative method, or another suitable resolution channel. Timelines depend on verification and payment method.

6. Contact Us

For any refund or return concern, please contact us promptly so our team can review and assist.